Refund policy

Refund Policy

Thank you for shopping with Raven Moon Collective! We’re a small business, and every order helps support our dream. We want you to feel confident when choosing your items, so please review product descriptions, measurements, photos, and sizing information carefully before placing your order.

All Sales Are Final

We do not offer refunds, returns, or exchanges for reasons including incorrect size, fit, change of mind, or ordering the wrong item. Please contact us before purchasing if you have questions—we’re always happy to help.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at ravenmooncollective@gmail.com within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can make it right.

Approved claims may be resolved with a replacement, repair, or store credit, depending on availability and the circumstances.

Order Cancellations

Orders cannot be changed or canceled once they have entered processing or shipped. If you notice an error, please contact us as soon as possible, and we’ll do our best to help before processing begins.

Thank you for understanding and supporting our small business. We truly appreciate every Raven Moon Collective customer!

This policy does not limit any rights available to you under applicable law.